Shipping policy
Shipping policy
Welcome to Aldemure. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays are processed on the next business day.
- During high-demand periods, product launches, or promotional events, processing times may be slightly longer.
Shipping Timeframes
Estimated delivery times vary depending on your location:
Domestic Shipping
- Estimated delivery: 3–7 business days
International Shipping
- Estimated delivery: 7–21 business days
Shipping timelines are estimates only and may be affected by:
- Customs clearance
- Carrier delays
- Weather conditions
- High shipping volume periods
Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery location
- Package weight
- Shipping method selected
Free shipping promotions may be offered periodically and will be clearly displayed on the website when available.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Tracking information (if applicable)
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided:
- Aldemure is not responsible for lost packages
- Additional shipping fees may apply for re-delivery
Please contact us immediately if you notice an error in your shipping information.
Delayed or Lost Packages
If your package is delayed or appears lost:
- Check the tracking information first
- Contact the shipping carrier
- Reach out to our support team for assistance
We will do our best to help resolve shipping issues, but we are not liable for delays caused by third-party carriers.
Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Customs fees
- Local taxes
These charges are the responsibility of the customer and are determined by the destination country.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damaged item and packaging
We will review the issue and arrange a suitable resolution where applicable.
Contact Us
For shipping-related questions, please contact us through our store’s contact page or customer support email.
Thank you for shopping with Aldemure.